Sony offers free infrared cut filter replacement for BURANO owners

Sony has produced a newly developed IR cut filter to improve color reproduction when using the BURANO digital cinema camera under strong lighting conditions, including sunlight.

The filter replacement will be provided at no charge for parts and labor. This replacement service is open through May 31, 2026, and will be carried out on a first come, first served basis. BURANO owners can schedule the filter replacement by contacting their regional Sony service center.  

Any BURANO owner who wishes to replace the infrared cut filter to improve color reproduction under strong lighting conditions are eligible for this filter replacement. 

Sony says that BURANO units with a protrusion on the upper part of the front optical filter component already have the new IR Cut filter and no further filter replacement is required at this time, so presumably the issue is limited to older models. 

The position of the protrusion on the upper part of the front optical filter component is show in red on the right.

US readers are directed here. European and UK BURANO users who wish to replace the filter should contact  Primesupport@sony.com including their account name, serial number with the subject: “Burano IR Cut Filter Exchange” in all correspondence. They can also call +44 (0) 203 901 5558, Monday-Friday 9:00 – 18:00 CET.